Refund Policy

1. Before design starts

If you've paid but we have not begun designing your Site, email hello@99websites.co and we'll refund the build fee in full. If your payment also included the first year of hosting and no Site has been published, we'll refund that too.

2. After a preview is delivered

Once we've delivered your first preview, the build fee is partially refundable at our discretion — typically 50% — to account for design time already spent. Your included revision round exists to fix a first draft that misses the brief, so please use it before asking for a refund; most concerns are resolved that way.

3. After you approve or launch

The build fee is non-refundable once you have approved the Site or it has gone live, because the work is complete and delivered.

4. Annual hosting

You can cancel hosting at any time from your client portal or by email. We refund the unused portion of the current paid year on a pro-rata basis. When hosting ends, the Site is taken offline (we do not provide site files — see Terms §5).

5. Auto-renewal charges

Hosting renews automatically each year (see Terms §9). We send a reminder before each renewal. If a renewal charge catches you by surprise, contact us within 30 days of the charge and, if the Site has not been actively used or updated in that period, we'll work with you on a refund of that renewal.

6. How to request a refund

Email hello@99websites.co with your business name and the email you used at checkout. We aim to review requests within 3 business days and to process approved refunds within 5–10 business days to your original payment method.

7. Chargebacks

Please contact us before disputing a charge with your bank. Filing a chargeback without first contacting us is a breach of our Terms and may result in suspension of the service while the dispute is resolved.

8. Contact